What may be collected through this website
When you submit a service request through the website, we may receive information such as your name, phone number, email address, requested service, borough, urgency, and any message you include in the form. If you call us directly, email us, or otherwise contact us, we may also retain the information needed to answer your request, schedule service, provide an estimate, or follow up about the job.
The site may also use analytics tools to understand how visitors use the website. That can include general information such as visited pages, device type, traffic source, approximate location, and on-site behavior. This information is used to improve site performance, understand marketing effectiveness, and make the website more useful.
How collected information may be used
- Responding to locksmith inquiries, estimate requests, or service scheduling questions.
- Coordinating emergency dispatch or planned appointment details.
- Improving website content, navigation, performance, and conversion flow.
- Maintaining internal records related to customer communication and service delivery.
Cookies and analytics
This website may use cookies or similar technologies for analytics, performance measurement, and general site functionality. At the time of writing, site analytics may include Matomo or similar reporting tools. These tools help measure visits and site behavior, but they are not intended to collect more information than is reasonably needed for website operations and optimization.
Sharing and storage
Information may be shared with service providers or tools used to operate the website, analytics, email, or customer communication workflows when needed to run the business. Information may also be disclosed if required by law, to protect rights and safety, or to resolve fraud, abuse, or payment-related disputes. We do not state that personal information is sold as part of ordinary website operations.
Data security and retention
Reasonable steps may be used to protect collected information, but no online transmission or storage method is guaranteed to be perfectly secure. Information may be retained for as long as reasonably necessary to respond to inquiries, provide service, maintain records, comply with legal obligations, or support legitimate business operations.
Your choices
You may choose not to submit the website form and instead contact us by phone. You may also request updates or corrections to information you provided by contacting us directly. If you have browser-level controls for cookies or tracking preferences, those controls may also affect how some site functions or analytics operate.