The right answer depends on the hardware you already have
Customers often ask for a lock change when what they really need is a rekey. Others ask for a rekey when the actual hardware is already weak, damaged, or not worth keeping. Our job is to separate those two situations clearly so you get the security result you want without paying for the wrong type of work.
Rekeying changes which key operates the lock while keeping the hardware body in place. That is useful when the lock is still in good shape and you only need to reset who has access. A full change makes more sense when the existing lock is old, unreliable, low quality, mismatched to the door, or part of a bigger upgrade plan like installing a top lock or better cylinder.
Common reasons people call for this service
- New apartment move-ins where you do not know who still has copies of the old keys.
- Lost, stolen, or unreturned keys that make current access control unreliable.
- Tenant turnover, roommate changes, or staff changes in residential and commercial settings.
- Locks that are sticky, worn, cheap, or no longer worth preserving with a rekey alone.